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GRI Index

In editing Integrated Report and our CSR website, we referred GRI's "Sustainability Reporting Guidelines (G4)."

GENERAL STANDARD DISCLOSURES

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Item Web 2017 Integrated Report PAGE
■ Strategy and Analysis
G4–1 a.Statement from the most senior decision–maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization's strategy for addressing sustainability 11–16
G4–2 a.Description of key impacts, risks, and opportunities 75–78
■ Organizational Profile
G4–3 a.Name of the organization 103
G4–4 a.Primary brands, products, and services 7–8
99–103
G4–5 a.Location of the organization's headquarters 103
G4–6 Number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report 97–98
G4–7 a.Nature of ownership and legal form 103
G4–8 a.Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries) 97–98
G4–9 a.Scale of the organization, including:
  • Total number of employees
  • Total number of operations
  • Net sales (for private sector organizations) or net revenues (for public sector organizations)
  • Total capitalization broken down in terms of debt and equity (for private sector organizations)
  • Quantity of products or services provided
91–96
97–103
G4–10
  • a.Total number of employees by employment contract and gender
  • b.Total number of permanent employees by employment type and gender
  • c.Total workforce by employees and supervised workers and by gender
  • d.Total workforce by region and gender
  • e.Whether a substantial portion of the organization's work is performed by workers who are legally recognized as self–employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors
  • f.Significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries)
G4–11 a.Percentage of total employees covered by collective bargaining agreements
G4–12 a.Organization's supply chain
G4–13 a.Significant changes during the reporting period regarding the organization's size, structure, ownership, or its supply chain, including:
  • Changes in the location of, or changes in, operations, including facility openings, closings, and expansions
  • Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations)
Changes in the location of suppliers, the structure of the supply chain, or in relationships with suppliers, including selection and termination
G4–14 a.Whether and how the precautionary approach or principle is addressed by the organization 32
G4–15 a.List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses 90
G4–16 a.List memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization:
  • Holds a position on the governance body
  • Participates in projects or committees
  • Provides substantive funding beyond routine membership dues
  • Views membership as strategic
90
■ Identified Material Aspects and Boundaries
G4–17
  • a.List all entities included in the organization's consolidated financial statements or equivalent documents
  • b.Whether any entity included in the organization's consolidated financial statements or equivalent documents is not covered by the report
99–103
Appendix
G4–18
  • a.Process for defining the report content and the Aspect Boundaries
  • b.How the organization has implemented the Reporting Principles for Defining Report Content
29–32
G4–19
  • a.List all the material Aspects identified in the process for defining report content
29–32
G4–20 a.Aspect Boundary within the organization for each material Aspect, as follows:
  • Whether the Aspect is material within the organization
  • If the Aspect is not material for all entities within the organization (as described in G4–17), select one of the following two approaches and report either:
    • The list of entities or groups of entities included in G4–17 for which the Aspect is not material or
    • The list of entities or groups of entities included in G4–17 for which the Aspects is material
  • Specific limitation regarding the Aspect Boundary within the organization
G4–21 a.Aspect Boundary outside the organization for each material Aspect, as follows:
  • Whether the Aspect is material outside of the organization
  • If the Aspect is material outside of the organization, identify the entities, groups of entities or elements for which the Aspect is material. In addition, describe the geographical location where the Aspect is material for the entities identified.
  • Specific limitation regarding the Aspect Boundary outside the organization
G4–22 a.Effect of any restatements of information provided in previous reports, and the reasons for such restatements
G4–23 a.Significant changes from previous reporting periods in the Scope and Aspect Boundaries
■ Stakeholder Engagement
G4–24 a.List of stakeholder groups engaged by the organization 89–90
G4–25 a.Basis for identification and selection of stakeholders with whom to engage 89–90
G4–26 a.Organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process 89–90
G4–27 a.Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Stakeholder groups that raised each of the key topics and concerns 89–90
■ Report Profile
G4–28 a.Period (such as fiscal or calendar year) for information provided 3
G4–29 a.Date of most recent previous report (if any) 3
G4–30 a.Reporting cycle (such as annual, biennial) 3
G4–31 a.Contact point for questions regarding the report or its contents 103
G4–32
  • a.'In accordance' option the organization has chosen
  • b.GRI Content Index for the chosen option (see tables below)
  • c.Reference to the External Assurance Report, if the report has been externally assured.
GRI Index
G4–33
  • a.Organization's policy and current practice with regard to seeking external assurance for the report
  • b.Scope and basis of any external assurance provided, if not included in the assurance report accompanying the sustainability report.
  • c.Relationship between the organization and the assurance providers
  • d.Whether the highest governance body or senior executives are involved in seeking assurance for the organization's sustainability report
32
■ Governance
G4–34 a.Governance structure of the organization, including committees of the highest governance body. Committees responsible for decision–making on economic, environmental and social impacts. 65–74
G4–35 a.Process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees
G4–36 a.Whether the organization has appointed an executive–level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body
G4–37 a.Processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics (If consultation is delegated, describe to whom and any feedback processes to the highest governance body)
G4–38 a.Composition of the highest governance body and its committees by:
  • Executive or non–executive
  • Independence
  • Tenure on the governance body
  • Number of each individual's other significant positions and commitments, and the nature of the commitments
  • Gender
  • Membership of under–represented social groups
  • Competences relating to economic, environmental and social impacts
  • Stakeholder representation
65–74
G4–39 a.Whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organization's management and the reasons for this arrangement) 65–74
G4–40 a.Nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members, including:
  • Whether and how diversity is considered
  • Whether and how independence is considered
  • Whether and how expertise and experience relating to economic, environmental and social topics are considered
  • Whether and how stakeholders (including shareholders) are involved
65–74
G4–41 a.Processes for the highest governance body to ensure conflicts of interest are avoided and managed. Report whether conflicts of interest are disclosed to stakeholders, including, as a minimum:
  • Cross–board membership
  • Cross–shareholding with suppliers and other stakeholders
  • Existence of controlling shareholder
  • Related party disclosures
65–74
G4–42 a.The highest governance body's and senior executives' roles in the development, approval, and updating of the organization's purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts 65–74
G4–43 a.Measures taken to develop and enhance the highest governance body's collective knowledge of economic, environmental and social topics 65–74
G4–44
  • a.Processes for evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics (Whether such evaluation is independent or not, and its frequency. Whether such evaluation is a self–assessment.)
  • b.Actions taken in response to evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics, including, as a minimum, changes in membership and organizational practice.
65–74
G4–45
  • a.The highest governance body's role in the identification and management of economic, environmental and social impacts, risks, and opportunities (Include the highest governance body's role in the implementation of due diligence processes)
  • b.Whether stakeholder consultation is used to support the highest governance body's identification and management of economic, environmental and social impacts, risks, and opportunities
G4–46 a.The highest governance body's role in reviewing the effectiveness of the organization's risk management processes for economic, environmental and social topics
G4–47 a.Frequency of the highest governance body's review of economic, environmental and social impacts, risks, and opportunities
G4–48 a.The highest committee or position that formally reviews and approves the organization's sustainability report and ensures that all material Aspects are covered
G4–49 a.Process for communicating critical concerns to the highest governance body 77–78
G4–50 a.Nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them
G4–51 a.Remuneration policies for the highest governance body and senior executives for the below types of remuneration:
  • Fixed pay and variable pay:
    • Performance–based pay
    • Equity–based pay
    • Bonuses
    • Deferred or vested shares
  • Sign–on bonuses or recruitment incentive payments
  • Termination payments
  • Clawbacks
  • Retirement benefits, including the difference between benefit schemes and contribution rates for the highest governance body, senior executives, and all other employees
b.How performance criteria in the remuneration policy relate to the highest governance body's and senior executives' economic, environmental and social objectives.
65–74
G4–52 a.Process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management. Report any other relationships which the remuneration consultants have with the organization. 65–74
G4–53 a.How stakeholders' views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable. 65–74
G4–54 a.Ratio of the annual total compensation for the organization's highest–paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest–paid individual) in the same country
G4–55 a.Ratio of percentage increase in annual total compensation for the organization's highest–paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest–paid individual) in the same country
■ Ethics and Integrity
G4–56 a.Organization's values, principles, standards and norms of behavior such as codes of conduct and codes of ethics 1–2
88
G4–57 a.Internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines 80, 105
G4–58 a.Internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines 80, 105

SPECIFIC STANDARD DISCLOSURES

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Material Aspects DMA and Indicators Web 2017 Integrated Report PAGE
■ Priority Initiatives 1.Promote initiatives that take into consideration structural changes in the economy and society
DMA
Economic Performance EC1 Direct economic value generated and distributed 17–20
91–96
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change
Indirect Economic Impacts EC7 Development and impact of infrastructure investments and services supported 31–32
EC8 Significant indirect economic impacts, including the extent of impacts 21–22
■ Priority Initiatives 2.Promote initiatives for responsible investment and financing
DMA
Economic Performance EC1 Direct economic value generated and distributed 31–32
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change 31–32
Indirect Economic Impacts EC8 Significant indirect economic impacts, including the extent of impacts 31–32
Biodiversity EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas
Products and Services EN27 Extent of impact mitigation of environmental impacts of products and services 31
Investment HR1 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening 31
HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained
Assessment HR9 Total number and percentage of operations that have been subject to human rights reviews or impact assessments
Local Communities SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs
SO2 Operations with significant actual and potential negative impacts on local communities 31
■  Priority Initiatives 3.Strengthen management foundations on a group and global basis
DMA
Indirect Economic Impacts EC8 Significant indirect economic impacts, including the extent of impacts 75–76
83–84
Anti–corruption SO4 Communication and training on anti–corruption policies and procedures 79–81
■ Priority Initiatives 4.Promote diverse talent management and strategic human resource development
DMA
Market Presence EC6 Proportion of senior management hired from the local community at significant locations of operation 85–88
Indirect Economic Impacts EC8 Significant indirect economic impacts, including the extent of impacts 85–88
Employment LA2 Benefits provided to full–time employees that are not provided to temporary or parttime employees, by significant locations of operation
Employment LA3 Return to work and retention rates after parental leave, by gender 85–88
Occupational Health and Safety LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work–related fatalities, by region and by gender
LA8 Health and safety topics covered in formal agreements with trade unions
Training and Education LA9 Average hours of training per year per employee by gender, and by employee category 86
LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings
LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category
Diversity and Equal Opportunity LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity 85–88
■ Priority Initiatives 5.Promote initiatives for management of customer protection and financial crime prevention
DMA
Indirect Economic Impacts EC7 Development and impact of infrastructure investments and services supported 79–81
90
Customer Health and Safety PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement 81
90
PR2 Total number of incidents of non–compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes 81
Product and Service Labeling PR3 Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements 81
PR5 Results of surveys measuring customer satisfaction 90
■ Priority Initiatives 6.Promote initiatives for reducing environmental burden from our own business
DMA
Materials EN1 Materials used by weight or volume
EN2 Percentage of materials used that are recycled input materials
Energy EN3 Energy consumption within the organization
EN5 Energy intensity
EN6 Reduction of energy consumption
EN7 Reductions in energy requirements of products and services
Water EN10 Percentage and total volume of water recycled and reused
Emissions EN15 Direct greenhouse gas (GHG) emissions (Scope 1)
EN16 Energy indirect greenhouse gas (GHG) emissions (Scope 2)
EN17 Other indirect greenhouse gas (GHG) emissions (Scope 3)
EN18 Greenhouse gas (GHG) emissions intensity
EN19 Reduction of greenhouse gas (GHG) emissions
Effluents and Waste EN23 Total weight of waste by type and disposal method
Overall EN31 Total environmental protection expenditures and investments by type
■  Priority Initiatives 7.Promote ongoing financial education initiatives
DMA
Indirect Economic Impacts EC7 Development and impact of infrastructure investments and services supported 32
EC8 Significant indirect economic impacts, including the extent of impacts 32
■ Priority Initiatives 8.Promote activities that take into consideration the needs of local regions and society
DMA
Economic Performance EC1 Direct economic value generated and distributed 29–32
Indirect Economic Impacts EC7 Development and impact of infrastructure investments and services supported 29–32
EC8 Significant indirect economic impacts, including the extent of impacts 29–32

SPECIFIC STANDARD DISCLOSURES FOR THE FINANCIAL SERVICES SECTOR

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Item Web 2017 Integrated Report PAGE
■ Product Portfolio
DMA
  • Management Approach
    • FS1:Policies with specific environmental and social components applied to business lines
    • FS2:Procedures for assessing and screening environmental and social risks in business lines
    • FS3:Processes for monitoring clients' implementation of and compliance with environmental and social requirements included in agreements or transactions
    • FS4:Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines
    • FS5:Interactions with clients/ investees/business partners regarding environmental and social risks and opportunities
31–32
89–90
FS6 Percentage of the portfolio for business lines by specific region,size (e.g. micro/sme/large) and by sector 7–8
35–62
FS7 Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose 29–32
FS8 Monetary value of products and services designed to deliver aspecific environmental benefit for each business line broken down by purpose 1–32
■ Audit
DMA
  • Management Approach
    • FS9:Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures
32
■ Active Ownership
DMA
  • Management Approach
    • FS12:Voting policy(ies) applied to environmental or social issues for shares over which the reporting organization holds the right to vote shares or advises on voting
32
FS10 Percentage and number of companies held in the institution's portfolio with which the reporting organization has interacted on environmental or social issues
FS11 Percentage of assets subject to positive and negative environmental or social screening
■ Local Communities
FS13 Access points in low–populated or economically disadvantaged areas by type
FS14 Initiatives to improve access to financial services for disadvantaged people 32